Helpful answers about our products, shipping and support.

1. What products does Olyqo offer?
Olyqo offers thoughtfully selected dog essentials designed to make everyday life with your dog easier.

Our current range includes the Hard-Bottom Dog Car Seat Extender for more comfortable, protected car journeys and the Dog Nail Scratch Board with Treat Box for easier at-home front nail maintenance.

2. How do I know which product is suitable for my dog?
Each product page includes detailed dimensions, features and usage information.

For the car-seat extender, we recommend measuring your vehicle’s rear-seat area before ordering.

For the nail scratch board, the board measures approximately 35 × 25 × 3 cm and is suitable for many small, medium and large dogs.

3. What comes with my order?
What is included depends on the product you purchase.

Each product page clearly lists the items included with your order. Accessories shown in lifestyle images are not included unless specifically stated.

For the Dog Nail Scratch Board, the set includes 1 scratch board with a scratch surface installed plus 3 additional replacement scratch sheets.

4. Where does Olyqo ship?
We currently ship to the:

• United States
• United Kingdom
• Australia
• Canada
• New Zealand

Availability may change as we expand.

5. How long does shipping take?
Our estimated delivery time is 14–21 business days.

Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, weather or peak shipping periods.

6. Can I track my order?
Yes. Once your order has shipped and tracking becomes available, you will receive tracking information by email.

7. Can I cancel or change my order?
Please contact us as soon as possible at info@olyqo.com.

We cannot guarantee changes or cancellations once an order has entered fulfillment or has shipped. Once shipped, our Return & Refund Policy will apply.

8. What if my item arrives damaged, defective or incorrect?
Please contact us at info@olyqo.com with your order number and clear photos or videos showing the issue.

We will review the situation and provide an appropriate resolution, such as a replacement or refund where applicable.

9. What is your return policy?
You may request a return within 14 days of receiving your order.

For change-of-mind returns, the item should be returned in its original condition with all components and packaging where reasonably possible. Return shipping costs are the customer’s responsibility unless otherwise required by applicable law.

Please refer to our full Return & Refund Policy for complete details.

10. How can I contact Olyqo?
If you have a question about a product, your order or delivery, contact us at info@olyqo.com.

We’ll review your message and assist where we can.