Shipping policy

Estimated Delivery

Our estimated delivery time is 14–21 business days from the time your order is confirmed. Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, customs processing, weather, peak periods or other circumstances outside our reasonable control.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. Once an order has entered fulfillment or shipped, we cannot guarantee that the address can be changed.

Where permitted by law, additional shipping costs resulting from an incorrect address, refused delivery or an unclaimed parcel may be the customer’s responsibility.

Delays

If we become aware of a material delay, we will provide an update where reasonably possible. Your rights under applicable consumer law are not affected.

Lost or Damaged Parcels

If your order appears lost in transit or arrives damaged, contact us at info@olyqo.com with your order number and any relevant photos or tracking information so we can investigate and provide an appropriate resolution.

Order Cancellations

Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment. Once an order has shipped, our Return & Refund Policy applies.